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Rooms, QR cards, services and a first department — the shortest path to a working property.
6 min readPrinting and placing QR cards
Card sizes, where to put them, and how to handle a card that gets damaged.
4 min readAdding, disabling and renumbering rooms
What happens to an active guest session when a room changes.
3 min readRegenerating a QR token
When to regenerate, and why guests mid-stay keep their session.
3 min readChoosing SLA targets that hold
How to time the walk rather than the task, and when to escalate.
7 min readRouting a service to the right department
Departments, priorities and what the supervisor ping does.
4 min readBuilding the room service menu
Categories, diet markers, modifiers and marking an item unavailable.
5 min readPay at room vs pay at checkout
How charges reach the folio and what guests see on the receipt.
4 min readRoles, permissions and what each one sees
The six built-in roles and how to restrict a department to its own queue.
5 min readUnderstanding your invoice
Per-room billing, add-ons, proration and GST on the tax invoice.
4 min readConnecting your PMS
Opera Cloud, Mews, Cloudbeds and eZee — credentials and room mapping.
8 min readUsing the public API
Authentication, rate limits and the webhook events you can subscribe to.
9 min readStill stuck?
Professional and Enterprise customers get a reply within four hours during business hours, and within one hour for anything marked urgent.