Roles, permissions and what each one sees
Staywally ships with six built-in roles so a new teammate has the right access from their first shift — no permission matrix to design yourself.
01The six roles
Super admin (SA) and Hotel manager (HM) can see and configure everything. Front desk (FD) works across queues and can assign staff. Housekeeping (HK), Kitchen (KT) and Maintenance (MT) each see and act on their own department's requests.
Assign a role when you add a teammate; you can change it any time as people move between jobs.
02Who can do what
Viewing requests is open to every role. Assigning staff is limited to SA, HM and FD. Editing the menu and prices is SA, HM and Kitchen. Room and QR management, financial reports, staff accounts, routing and SLA rules, and the audit log are reserved for SA and HM.
These defaults follow the principle that day-to-day floor staff act on their work but don't reshape the property.
03Restricting someone to one queue
Give a teammate the department role that matches their job — Housekeeping, Kitchen or Maintenance — and they see only that queue when they sign in. It's the simplest way to keep a phone-in-pocket team focused on exactly their work and nothing else.