Refund policy
We would rather refund a hotel that is not getting value than keep an unhappy customer on a contract. Staywally is a product of Nammastack, and all payments and refunds are handled in the name of Nammastack.
01First 30 days
If you cancel within 30 days of your first paid invoice, we refund that invoice in full, no questions asked. Write to billing@staywally.com and we process it within five working days.
02Mid-term cancellation
Monthly plans are not refunded for the current month; service continues to the end of the period you have paid for.
Annual plans cancelled part-way through are refunded pro rata for complete unused months, less the difference between the annual and monthly rate for months already used.
03Downgrades and room count changes
Moving to a smaller plan or reducing your room count takes effect at the next billing period. We do not refund part-periods for downgrades, but we do prorate upgrades on the day they happen.
04Service credits
If we miss the uptime commitment in your plan, credits are applied to your next invoice rather than refunded in cash. Credits must be claimed within 30 days of the month in question.
05How refunds are paid
Refunds are issued by Nammastack, the merchant of record, back to the original payment method, and appear as “Nammastack” on your statement. Bank transfers typically settle in five to seven working days; card refunds depend on your issuer and may take longer.